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Ask and Answer
Business Office and Student Accounts
The Business Office is located in the Administration Building (204). This office strives to provide excellent customer service to OU students, faculty and staff. Listed below are some policies and procedures, as well as common services, offered by the Business Office.
Tuition and fees for each semester of courses are due at the time of registration. Registration for any current term will not be permitted until all charges for the previous semester have been paid in full. In addition, diplomas, transcripts and other records will not be released until accounts are paid in full. Grades will be held until an account is paid in full.
We strongly encourage students to contact the Department of Financial Aid early to begin working on eligible aid for the upcoming year. If the student is not eligible for financial aid, there are two payment options: 1) Pay the entire amount prior to the first day of courses, or 2) enroll in a program administered by Tuition Management Systems to spread payments over the academic year. Enrollment in Tuition Systems is $60 and allows for current academic year tuition to be paid in 12, 11, 10, 9, or 8 month plans. Payment to the Business Office for your student’s account balance may be made by cash, check, money order, cashiers check, wire transfer, MasterCard, Visa, or Discover.
Refunds of credit balances on student accounts will be processed once a credit balance is shown on the student account. The first credit disbursement of each semester will be processed within 10-14 days from the first day of classes. Thereafter, credits will be reviewed on Wednesday of each week for disbursement by check on Friday of that same week. No one other than the payee may pick up a check without a written authorization from the payee, signed and dated.
Personal checks may be cashed at the Cashier’s window between 9:00 a.m. and 4:00 p.m., Monday through Friday. Checks may be cashed up to $100. Photo ID is required.
It is encouraged that student paychecks be handled by direct deposit. In order for paychecks to be direct-deposited, students will need a bank account, either in their hometown or with a local bank. Questions concerning student paychecks should be directed to the Payroll Office at 800-755-5200, ext. 5034.
Students who lose their OU student ID may purchase a replacement from the Business Office for $10. The charge may not be added to the student’s account. If you have questions regarding our procedures or your student’s account balance at any time, please stop by the Business Office in the Administration Building (204) or contact the Student Accounts Clerk at 800-755-5200, ext. 5525.
Whether or not students are living in a residence hall, they will need spending money. How much they need depends on how often they go shopping, go to the movies, eat out, talk on the phone, etc. Budgeting is a family matter between you and your student. Parents can probably count on a student spending at least $15-30 per week. Keeping track of expenses for a few weeks is one way for students to determine exactly how much money they will need/want. Some common expenses are phone bills, fast food, toiletries, stamps, entertainment, clothing, gas, laundry, and credit card bills.
If your son or daughter does not have a clear and workable budgeting system that allows for planning and meeting expenses, we encourage you to help them develop one. The demands of college life are challenging enough without the constant pressure of unpaid bills and debt.
Financing a college education is an important concern to most families. To help students meet college expenses, Ottawa University has established a comprehensive financial aid program which provides assistance to students with strong academic backgrounds, special abilities and talents, and/or financial need.
Ottawa University’s financial aid program has four components: 1) merit-based scholarships and achievement awards; 2) need-based grants; 3) campus employment; and 4) loans. Merit-based scholarships and achievement awards are given in recognition of academic achievement, special ability, or talent, without concern for financial need. Need-based awards, campus employment and loans are awarded according to the amount of financial assistance needed. Many students are eligible to receive both merit-based and need-based aid.
Financial aid is renewable from year to year, as long as need, grade point averages, and/or performance requirements are maintained. Adjustments are made each year to accommodate changes in family circumstances, Ottawa University funding or federal regulations. It is important to follow the same application process each year. The Department of Financial Aid will assist you on a continuing basis. Be sure to complete all necessary forms and applications early to ensure that your financial aid request will be processed promptly and in time for fee payment.
The priority date for filing the Free Application for Federal Student Aid (FAFSA) is March 15th for the fall semester. Filing by this date ensures consideration for limited funded federal and state programs.
Maintaining Eligibility for Financial Aid/Scholarships
Students must maintain an adequate rate of progress toward graduation. Students are evaluated twice each year–at the end of the fall and spring semesters.
Must maintain a minimum GPA based on number of hours attempted.
There is a maximum time frame whereby students must complete the degree.
Failure to meet the Satisfactory Academic Progress (SAP) requirements may result in the student being denied further federal financial funding.
Institutional aid (scholarships awarded by OU) are subject to seperate guidelines. Students should refer to their award letter which states the minimum criteria to retain eligibility.
Students enrolled in an undergraduate program must meet the following GPA criteria:
Total Number of Semester Credit Hours Attempted
0 - 24
25 - 48
Students enrolled in a graduate program must maintain a 3.00 minimum cumulative GPA throughout the entire program.
Students have the opportunity at appeal the loss of federal financial aid eligibility by submitting a written appeal to the director of financial aid (or designee). Appeals should include any unusual circumstances that may have affected the student’s academic performance. The director of financial aid (or designee) will review written appeals and may conduct personal interviews with the student. The decision will be communicated to the student in writing and is considered final.
If a student is denied federal financial aid because of unsatisfactory academic progess, he/she will be responsible for any resulting financial obligations to Ottawa University by calling 785-229-1075.