Ottawa University


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OTTAWA UNIVERSITY

STAFF POSITION DESCRIPTION

Position title: Enrollment Coordinator
Unit and location: Online Education Unit
Reports to: Vice President for Online Education

Job Summary

Responsible for the retention of students matriculating in both undergraduate and graduate online degree programs. Develops and implements strategies to enable enrolled students to successfully complete their academic programs. Acts as a liaison and support service between students and Ottawa University. Must be committed to following established processes and working within the University's policies and guidelines is mandatory. This position requires an energetic, hardworking individual with excellent interpersonal communication and time management skills.

Essential Duties and Responsibilities

  • Perform admissions advising functions to identified prospective students via telephone and e-mail to further discuss the benefits of attending Ottawa University and answer specific questions regarding undergraduate majors. Manage transcript evaluations, including performing informal transfer credit evaluations for academic dean approval. Identify and assist students in coordinating tuition payment options and process including employer reimbursement, financial aid, veteran's affairs, etc.

  • Maintain regular and consistent contact with enrolled students. Offer and encourage assistance and information concerning academic progress. Participate in the day-to-day delivery of advising, and other retention services. Assist students in selecting a program and provide guidance and information regarding course selections and online options available. Work with the Academic Dean to follow established education plans for individual students.

  • Develop and implement strategies and processes working with other Online Education Unit staff to encourage students to apply and complete their degree programs. Work with the Academic Coordinator to ensure course offerings meet the needs of students.

  • Serve as a student advocate when assisting with the resolution of student problems in registration, withdrawals, financial aid, student accounts, and/or academic records. Work with faculty to identify students having academic problems, including participation issues, and identify ways to overcome these issues to promote student success and retention; coordinates discipline issues with the academic dean as appropriate. Work with business and financial aid offices to assist students in avoiding/resolving tuition balances.

  • Manage time and assigned responsibilities to effectively and efficiently achieve goals.

  • Consistently and accurately provide information, data entry and reporting as required by University policy and process.

  • Commitment to and enthusiasm for the University and its mission; a clear understanding of and a commitment to the small Christ-centered Liberal Arts environment; a sincere interest in working with prospective students and their families offering personalized, enthusiastic and comprehensive service through the advising process.

  • Provide leadership to those with whom you work through your conduct, attitude, and professionalism. Understand the University's policies and procedures and exercise judgment accordingly. Represent the University to faculty, staff, students, and external vendors in a way that reflects well on the University.

  • Assure that information is handled in a confidential and ethical manner.

  • Other duties as assigned.

Qualifications

Education: Bachelor's degree required. Master's degree preferred.
Experience: Five years work experience. Two plus years successful experience in higher education advising, admissions, recruitment or retention. Academic experience in Business Administration, Education, Psychology or related field preferred.
Required skills and abilities:

  • Exemplary written, verbal communications skills

  • Experience in interpersonal communications

  • Excellent time management

  • Energetic and enthusiastic

  • Proven experience exercising initiative, decision-making, and self-discipline

  • Accuracy, organization and attention to detail

  • Computer literacy

Send cover letter, resume, and contact information for three professional references to: Ottawa University, Attn: Susan Backofen, Vice President for Online Education, 1001 S Cedar Street, #83, Ottawa, KS 66067; email: susan.backofen@ottawa.edu

Ottawa University is committed to equal employment opportunity and does not unlawfully discriminate in the recruitment of applicants, employment opportunities, or general employment practices on the basis of race, age, sex, color, religion, disability, national origin, sexual orientation or any other characteristic protected by law.