Common troubleshooting steps


Web browsers, Blackboard, and other web based applications frequently require updates to expand functionality, fix bugs, or address security issues. These changes don't necessarily sync up all the time across applications so functionality can break. To minimize these issues we recommend faculty and students maintain up-to-date versions of whatever browser they prefer. Browsers may update automatically, but you can check for available updates. Update your browser if one is available.


When you encounter problems there are other troubleshooting steps you can take:

  1. Make sure you are using a Blackboard-supported browser.
  2. Clear your browser cache.
  3. Restart the browser and try again.
  4. Try another browser like Chrome, Firefox, or Edge.


If you are unable to update your browser and are using an Ottawa University-issued computer, or if the issues persist despite what is advised here please open a ticket with